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TAFE NSW New England Institute


Adobe Connect Help for Students


22/8/12 :

An alert has been posted by Adobe in regards to the recent release of the Chrome 21 browser on Windows. The new release prevents the Adobe Connect Add-in to launch. This means that specific functionality like screen sharing cannot be used on Windows.
While Adobe works on a solution they recommend users to use other browsers such as Internet Explorer or Firefox or disable the default plug-in in Chrome 21.

A Guide to using Adobe Connect Pro for Students

Adobe Connect Pro (or “Adobe Connect” for short) is a web-based program which allows meetings and classes to be held online. Some of the optional inclusions: teacher’s voice, students’ voice, teacher’s webcam, students’ webcam, Powerpoint slides, typed chat, flash games, links to handouts, polls and breakout rooms. Each teacher will use a different combination of these. Webcam and student microphone use are kept to a minimum to save bandwidth.

What you will need

Internet (Broadband or ADSL)
Headphones/microphone optional
Adobe Flash software (free) http://get.adobe.com/flashplayer
Adobe Connect Add-in https://webconf.det.nsw.edu.au/common/help/en/support/downloads.htm (free. Click either Install Windows, Install Macintosh or Install Linux)

You can also get a version of the Add-in from inside the classroom – click on Help-Troubleshooting, or you may even see a pop-up in the top right corner of your online classroom asking if you want the Add-in. Go ahead and Install.

If you don’t have access to a computer you may be able to use one at your nearest TAFE or other library.

Most types of headsets will work – USB or ones with pink/green or pink/orange cords, or cordless.

Testing your connection

We have set up an Adobe Connect room so you can see what it is. Go to https://webconf.det.nsw.edu.au/testmyconnection and take a look

Accessing the online classroom

Your teacher will tell you the web address for the online classroom. Some online classrooms can be entered anytime, so you can check your settings, re-read the chat or obtain handouts. Some teachers do lock their online classroom – this could be by accident, so check with them what their policy is.
Enter the room as a guest. Most teachers like their students to type their name as firstname, town (e.g. Tom, Armidale).

If you can't find out the address of your online classroom you can contact the NEI librarians on 02 6768 2236 and ask them to do a look-up. They will ask you your teacher's name.

Audio Setup Wizard

Before each class you should run your Audio Setup Wizard. Enter your online classroom and click Meeting – Audio Setup Wizard. You will be asked to test your headphones, and microphone if you have one. For most questions you just click “Next”.

Internet speed

Most online classrooms have been preset to ADSL speed. If you are having trouble your teacher may be able to change the preset of the room.

If you are experiencing a very slow connection check you haven't exceeded your Internet allowance for the month. If you have, things should speed up again when the next month comes around. Also, remember that for many homes and workplaces network speed is a shared resource - your experience can be impacted by others who are using the connection. A streaming video or torrent download running on another computer in your home(or even on your own computer) could consume almost all the available bandwidth and this will lower the speed for other local users when using the internet.

The minimum Internet speed required is 256kbps (or 0.25mbps). You can test your Internet speed at http://www.cnet.com.au/broadband-speedtest/ by entering your connection type, location and postcode, and then waiting until the dial reaches 100%.


If you have a Smartphone you may be able to use it to do an Adobe Connect session. When typing in the web address of the online classroom don’t forget to put https:// in the web address. Check your app marketplace or iTunes for Adobe Connect apps.

Keep an eye on data usage - Adobe Connect can be a data-hungry application as it has sound, video, chat, documents and other things all going on at the same time.

Accessing the recordings

Most classes are recorded in case you miss them. Your teacher will tell you the web address for the recorded lessons. They may do this by typing them into the Adobe Connect classroom or by email, wiki, Moodle or some other way.
If you cannot get access to the Internet your teacher may be able to make an off-line version of the recording, but they are very large files – too big to email.
You should not be asked for a password to access a recording - if you are your teacher needs to click "Make Public".


Many problems can be solved by running the Connection test:


This will tell you if your computer is missing Adobe Flash software, the Adobe Connect Add-in, and will also tell you if your connection speed is adequate. Modem speed is the slowest speed, and it may mean you have problems. DSL/Cable speed is what most users have, and is fine. LAN is the fastest.

If you're still having trouble see if your computer meets these specifications: http://www.adobe.com/products/adobeconnect/tech-specs.html.

Click on the links below for solutions to your FAQs (frequently asked questions)

Can't access room

Can't hear or speak


If you are having problems please ask your teacher for help or phone the library helpline on 1800 146 822. If they don’t know the answer they will contact the Learning Technologies Officers or ICT Helpdesk to get an answer for you.

Your Adobe Connect Checklist

Have you...?

  • got a headset
  • got the address of your online classroom
  • run the audio setup wizard
  • run the meeting test to see if you have the relevant software and internet connection

© TAFE NSW – New England Institute, 2012
Educational Developments Unit